Hierarchy of Quality
Follows the evolution of quality management
Quality Inspection
- Does not create quality but it helps to control it
- Aim is to prevent nonconformity by
- Finding & eliminating the causes of non-conformance
- Achieve a basic level of quality
Quality Control
- A system used to maintain a desired level of quality in a product/service
- Compare the output of a product, service or process with a specified standard & take remedial actions in case of discrepancy between two
- Goal is to prevent defects at the very source
- Relies on effective Feedback system & Procedure for corrective action
Both the Quality inspection & Quality control are
detection approach
Quality Assurance
- Aimed at preventing the mistakes
- Develop a formal system that continually survey the effectiveness of quality philosophy of the company
- The quality assurance team thus audits various departments & assist in meeting their responsibilities for producing quality product
- All those planned or systematic activities needed to provide adequate confidence that a product/service will fulfill the requirements for quality
Total Quality Management
- Management based approach towards quality
- Based on the participation of all its members
- Aim is to achieve a long-term success through customer satisfaction, & benefits to all members of the organization & society
- Quality is the responsibility of all the employees & departments
- Workers >> run the system
- Manager >> design & improve the system
- Top management >> provide leadership & team spirit
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